Early warning for multifamily operators
Spot safety and community issues early, before they escalate.
One place to capture safety and community issues, prioritize response, and surface repeat risks across the property or portfolio.
Residents report in seconds
Residents text, tap, or scan. Reporting takes seconds.
Teams respond with structure
A single command center to triage, assign, escalate, and track outcomes.
Leadership sees repeat risk early
Recurring issues surface before they become complaints or move outs.
Reduce missed issues, slow escalations, and repeat problems that turn into bad reviews, claims, and move-outs.
Most properties are reacting late
Safety and community issues show up first in hallway conversations, texts, phone calls, and one-off emails. By the time the right person sees it, the resident is already frustrated and your reviews, renewals, and risk exposure take the hit.
Signals are scattered
Issues come in through texts, emails, calls, reviews, and side conversations.
Escalation happens quietly
Small problems repeat and compound before anyone connects the dots.
Traditional tools track tasks, not risk
Ticketing systems close work orders but do not surface early warning patterns.
Reactive is expensive
Claims, churn, and reputation damage often start as preventable issues.
How HeyNeighbor works
Residents report
Residents submit safety or community issues by text, link, or QR code. No app. No friction.
Teams respond
A command center that prioritizes by severity, routes to the right people, and tracks progress.
Leadership sees
Patterns and repeat issues become visible across properties before escalation.
This is not another ticketing system
Traditional tools wait for tasks to be created. HeyNeighbor surfaces early warning signals so issues can be addressed before they repeat or spread.
Traditional tools
- Task based
- Reactive
- Issues handled in isolation
- No visibility into repeat problems
HeyNeighbor
- Signal based
- Preventative
- Repeat issues surfaced automatically
- Clear pattern and risk visibility
Built for modern multifamily operators
Owners and asset leaders
Protect renewals and reputation by reducing repeat issues and response gaps.
VP Ops and Regional leadership
See risk patterns across sites and hold teams accountable with clear visibility.
Large and high density communities
More residents mean more signals. Early visibility keeps small issues from becoming big ones.
Built from real operator pain
- Designed around real workflows: triage, escalation, assignment, and audit trail
- No resident app required, so adoption is fast
- Value without heavy integrations: start with live reporting and weekly leadership insights
Early partners are piloting HeyNeighbor to validate how much risk is currently invisible.
Most teams already have Yardi/AppFolio and maintenance tools. HeyNeighbor sits beside them as the safety and community signal layer, so you get early warning without ripping out your stack.
Your residents are already talking
See what you are missing before it escalates.