If risk is forming at your property, HeyNeighbor finds it first.
We automatically detect emerging safety and community risk, escalate what matters, and prove action before issues turn into claims, churn, or legal exposure.
Resident and team signals in. Clear decisions out. Quiet until it truly matters.
Most multifamily risk is discovered too late
Incidents rarely start as incidents. They start as small, repeated signals that never get connected across time, locations, or teams.
Signals stay scattered
Car break ins, gate issues, elevator outages, fire alarms, and security concerns arrive through residents, onsite staff, texts, emails, calls, and side conversations.
Repeat issues hide in plain sight
The same problems recur across buildings or weeks without escalation because no one connects the dots.
Traditional tools close tasks, not risk
Ticketing systems resolve individual items but miss emerging exposure patterns.
Reactive is expensive
Claims, churn, and reputation damage often begin as preventable, repeated issues.
Beyond simple tracking. Complete oversight.
Most tools just record data. We synthesize it into actionable insights that actually prevent issues before they escalate.
Proactive Awareness Catch recurring safety hazards before they turn into failed inspections or claims.
Ironclad Documentation A permanent record that proves you took action, long before hindsight sets in.
How HeyNeighbor works
Signals enter naturally
Residents and teams report safety and community issues by text, QR, or link. No training required.
Explore this featureResident Signal
The back gate lock is loose again. This is the 3rd time this month.
Status: Recorded in Ledger
Automated judgment
HeyNeighbor classifies issues, detects repetition, and escalates only when risk is forming.
Explore this featureSecurity Drift Detected
3 related signals in 48 hours.
Proof out
Every action is timestamped and traceable, giving leadership clear visibility and defensible proof.
Explore this featureLeadership Alert
Fixing issues doesn’t stop risk. Seeing it early does.
Most systems are built to move work along and clear queues. HeyNeighbor is built to surface repeating problems early and tell leadership when something is becoming a real risk—before it lands on your desk as a claim or crisis.
Traditional ticketing
- ✕ Built to clear the queue as fast as possible
- ✕ Once something is marked resolved, the history fades
- ✕ Repeat issues look like unrelated one-offs
- ✕ Escalation depends on someone speaking up
- ✕ You find out there was a problem when the claim hits your desk
HeyNeighbor
- Built to watch what keeps happening over time
- Every report stays connected to the full history
- Recurring issues surface automatically
- The system flags risk when patterns cross the danger zone
- You see risk forming long before it becomes a claim
You should never be surprised by repeat risk
HeyNeighbor watches for emerging exposure so your team does not have to.